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At Nevaeh on Earth, we strive to provide our customers with high-quality products and exceptional service. If you're not completely satisfied with your purchase, we're here to help. Please review our return policy below.

 

 1. Return Eligibility

Time Frame: Items can be returned within 14 days of receipt.

*Condition: Items must be unused, unwashed, and in their original condition with all tags attached.

 *Non-Returnable Items: Certain items cannot be returned, including perishable goods, personal care items, and custom or personalized products.

 

 2. Return Process

1. Initiate a Return: Contact our customer service team at experiencenoe@gmail.com to initiate a return. Please include your order number and the reason for the return.

2. Return Authorization: Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and detailed instructions on how to return your item(s).

3. Packaging: Securely pack the item(s) in the original packaging or a suitable alternative to prevent damage during shipping.

4. Shipping: You are responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

 

 3. Refunds

 *Processing Time: Once we receive your return, we will inspect the item(s) and notify you of the status of your refund within 5 business days.

*Approval: If your return is approved, a refund will be processed to your original method of payment. Please allow 5-10 business days for the refund to appear on your account.

 *Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund

 

 4. Exchanges

*Exchange Process*: If you need to exchange an item for a different size or color, please contact us at experiencenoe@gmail.com. We will provide instructions on how to proceed with the exchange.

5. Damaged or Defective Items

 *Reporting: If you receive a damaged or defective item, please contact us immediately at [your email address] with photos of the damage or defect. We will arrange for a replacement or refund at no additional cost to you.

 6. Contact Us

 If you have any questions or concerns about our return policy, please contact our customer service team at experiencenoe@gmail.com. We're here to help!